Virtual Clinical Patient Access Representative
3.
2 Glenview, IL Glenview, IL Full-time Full-time From $18 an hour From $18 an hour 2 days ago 2 days ago 2 days ago Overview:
About Forefront When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it.
Because dermatology, we now know, has a dramatic impact on the quality and longevity of human life.
You'll Enjoy You'll be the first point of contact for our patients and deliver a professional and high-quality patient experience.
Empowered to take initiative, you will follow established procedures, processes and systems to provide a resolution for our patients.
Entrepreneurial spirit Growing from a single practice to a nationwide group, Forefront Dermatology is expanding quickly, tackling new challenges and opening new doors for its employees every day.
Learning & Development We provide training and development programs for all types of roles.
Growth opportunities for all No matter your role, you are critical to the success of our mission.
Supporting your goals means supporting our goals.
Virtual Clinical Patient Experience Representative Forefront is a purpose-driven, patient focused organization with each of us contributing to the larger mission of being the dermatology practice of choice in every community we serve.
We can only do that with the best talent.
And we can only hire and retain the best talent if we offer growth and leadership opportunities, with the support of the best technology and training available.
That includes a nationwide network of state-of-the-art facilities, an active commitment to personal and professional development.
A Fantastic Opportunity! You'll be the first point of contact for our patients and deliver a professional and high-quality patient experience.
Empowered to take initiative, you will follow established procedures, processes and systems to provide a resolution for our patients.
Total Compensation and Rewards:
Pay starting at:
$18 per hour Employee benefits- Medical, Dental, Vision Employee Assistance Program (EAP) 401K retirement plan with company match PTO/ Holiday pay Milestone bonuses Internal mobility Employee discounts Referral bonuses
Responsibilities:
Schedule and coordinate patient appointments via phone following company protocols, procedures and physician schedule templates when applicable.
Explain insurance and financial policies when scheduling appointments.
physician schedule templates when applicable.
Provide excellent customer service to all incoming callers by answering phones promptly and in polite, professional manner Accurately document patient concerns Explain insurance and financial policies when scheduling appointments.
Answer telephone, screen calls, take messages, and provide information according to protocol.
Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
Answer telephone, screen calls, take messages, and provide information according to protocol.
Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
Perform other related duties as assigned.
Qualifications:
EDUCATION High school diploma, GED/HSED, or equivalent.
KNOWLEDGE, SKILLS AND ABILITIES 1-2 years of recent medical office experience in a similar capacity is preferred.
Preferred call center experience.
Previous customer service experience is preferred.
Proficient in basic computer functions.
Ability to learn new software quickly.
Must possess excellent customer service, communication and organizational skills.
Ability to operate standard office equipment.
Ability to type a minimum of 40 wpm is preferred.
Must possess attention to detail.
Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
Ability to respond positively to constructive criticism and direction from supervisors.
Must demonstrate professional appearance and manner at all times.
Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
Ability to maintain confidentiality of information.
#INDPOR.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Glenview, IL Glenview, IL Full-time Full-time From $18 an hour From $18 an hour 2 days ago 2 days ago 2 days ago Overview:
About Forefront When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it.
Because dermatology, we now know, has a dramatic impact on the quality and longevity of human life.
You'll Enjoy You'll be the first point of contact for our patients and deliver a professional and high-quality patient experience.
Empowered to take initiative, you will follow established procedures, processes and systems to provide a resolution for our patients.
Entrepreneurial spirit Growing from a single practice to a nationwide group, Forefront Dermatology is expanding quickly, tackling new challenges and opening new doors for its employees every day.
Learning & Development We provide training and development programs for all types of roles.
Growth opportunities for all No matter your role, you are critical to the success of our mission.
Supporting your goals means supporting our goals.
Virtual Clinical Patient Experience Representative Forefront is a purpose-driven, patient focused organization with each of us contributing to the larger mission of being the dermatology practice of choice in every community we serve.
We can only do that with the best talent.
And we can only hire and retain the best talent if we offer growth and leadership opportunities, with the support of the best technology and training available.
That includes a nationwide network of state-of-the-art facilities, an active commitment to personal and professional development.
A Fantastic Opportunity! You'll be the first point of contact for our patients and deliver a professional and high-quality patient experience.
Empowered to take initiative, you will follow established procedures, processes and systems to provide a resolution for our patients.
Total Compensation and Rewards:
Pay starting at:
$18 per hour Employee benefits- Medical, Dental, Vision Employee Assistance Program (EAP) 401K retirement plan with company match PTO/ Holiday pay Milestone bonuses Internal mobility Employee discounts Referral bonuses
Responsibilities:
Schedule and coordinate patient appointments via phone following company protocols, procedures and physician schedule templates when applicable.
Explain insurance and financial policies when scheduling appointments.
physician schedule templates when applicable.
Provide excellent customer service to all incoming callers by answering phones promptly and in polite, professional manner Accurately document patient concerns Explain insurance and financial policies when scheduling appointments.
Answer telephone, screen calls, take messages, and provide information according to protocol.
Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
Answer telephone, screen calls, take messages, and provide information according to protocol.
Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
Perform other related duties as assigned.
Qualifications:
EDUCATION High school diploma, GED/HSED, or equivalent.
KNOWLEDGE, SKILLS AND ABILITIES 1-2 years of recent medical office experience in a similar capacity is preferred.
Preferred call center experience.
Previous customer service experience is preferred.
Proficient in basic computer functions.
Ability to learn new software quickly.
Must possess excellent customer service, communication and organizational skills.
Ability to operate standard office equipment.
Ability to type a minimum of 40 wpm is preferred.
Must possess attention to detail.
Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
Ability to respond positively to constructive criticism and direction from supervisors.
Must demonstrate professional appearance and manner at all times.
Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
Ability to maintain confidentiality of information.
#INDPOR.
Estimated Salary: $20 to $28 per hour based on qualifications.
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