Guest Service Representative

Company Name:
Motel 6
The Guest Services Representative, also referred to as a Front Desk Clerk, is responsible for office, safety and guest relations duties associated with the front desk and functions as a member of the Welcome Team.
PRIMARY DUTIES & RESPONSIBILITIES:
This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and is not intended to be all-inclusive.
Service Mindset: Smile and greet guests promptly when they enter the lobby, answer questions regarding property and local amenities
Positive Guest Experience: Assist guests with requests and problems related to their stay at the property
Support Clean Team and Welcome Team: May perform duties from other property positions as needed or at the direction of the
General Manager in order to maintain proper operations of the property
Quality Adherence: Provide a great guest experience as outlined in the Customer Service Manual including:
& Process guest registration, computing and collecting payments, verification of credit card transactions
& Transmit and receive messages via telephone and fax machine
& Read and run various reports
& Make and confirm guest reservations as well as maintain records of assigned and available rooms
& Sort and rack incoming messages and mail
& Maintain appearance of front lobby
Safeguard all Motel 6 / Studio 6 Assets: Adhere to and comply with all company policies, practices, procedures and guidelines as outlined in the Safety and Security Manual
Other duties: as assigned by General Manager, Area Manager and/or other management which may include cross functional job duties
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
Computer proficiency, including Windows, Outlook, Word and Excel
Good communication skills
Ability to work with minimal supervision and follow written and verbal work instructions
Must be able to meet the job requirements for all Welcome Team positions in order to perform them as needed
For new hires, must meet all G6 Hospitalitys employment qualifications in force at time of hiring.
Current G6 Hospitality Team Members, must have received a Meets Expectations or above on last performance appraisal.
ESSENTIAL FUNCTIONS:
The individual occupying this position must be able to perform essential job functions and the general duties and responsibilities with or without reasonable accommodation.
The typical work area for the GSR is relatively small, with temperature and humidity controlled and moderate. The following requirements may change depending on the individual property and according to the confines of the workspace available for any required task:
Sitting is required approximately 50%of the time; the remaining 50% is usually spent in a standing position
Reaching is typically below shoulder level; however, overhead reaching is required occasionally (for example, racking keys).
Reaching is required approximately 50%of the time
Twisting of the body at the waist is required approximately 40%to 50%of the time
Lifting and carrying of objects less than 10 pounds performed occasionally throughout the day
Bending and/or stooping is required on an occasional basis, usually less than 10%of the time
Also known as a Front Desk Clerk.

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