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Clerk Deli, 2501 Glenview (Patriot & E Lake Ave)

Updated 6/2011
JOB TITLE: Chef's Kitchen Clerk
DEPARTMENT: Chef's Kitchen
PURPOSE:
Provides direct, prompt, efficient and friendly customer service. Interacts with customers for their immediate selection of various fresh and pre-packaged meats, cheeses, salads, and hot foods from the Service Deli and Pre-Packaged Deli departments. Slices or cuts, weighs, wraps, and prices products for sale. Handles food in a safe manner and ensures the work area is always clean, sanitary, fresh, and full.
WORKING RELATIONSHIPS:
Accountable and Reports to: Store Director, Asst. Store Director, Chef's Kitchen Manager
PRIMARY JOB FUNCTIONS:
Provides prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate's designated department or elsewhere in the store.
Genuinely thanks each customer and invites them back.
Assists customers by: (examples include) o escorting them to the products they're looking for
o securing products that are out of reach
o loading or unloading heavy items
o making note of and passing along customer suggestions or requests
o performing other tasks in every way possible to enhance the shopping experience.
Answers the department telephone promptly when called upon, and provides friendly, helpful service to customers who call.
Takes customer orders at the deli counter, slices, weighs, dates, wraps, and prices/labels all products.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Reviews customer orders for the day and processes accordingly.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Reviews the status and appearance of products for freshness, rotating products on display for sale and in reserve areas.
Monitors temperatures of all hot and cold units for proper holding procedures.
Ensures proper merchandising of product by understanding schematics, merchandising of advertised items, proper signage procedures, and meeting customer demands.
Ensures that adequate supply is ready and on hand and follows a production list.
Prepares, finishes, and replenishes product in the Service Deli and Pre-Pack Department as necessary.
Checks in product, puts product away, and may review invoices.
Cleans all department utensils, equipment, merchandising tables and cases, food preparation surfaces, floors, doors, walls and storage areas according to sanitation schedule and standards.
Removes trash in a timely manner.
Disassembles and flattens packing boxes and loads disassembled boxes into the baler.
Ensures all areas of the department are organized according to "5S" standards.
Completes all daily record keeping and documentation required by Company, Store Director or Chef's Kitchen Manager.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines.
Reports to work when scheduled and on time.

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